Question 1

Are my files private?

Accepted Answer

Yes. Your files are auto-deleted 30 minutes after processing on the Free plan and after 24 hours on Pro. We never sell your data and never use your documents to train AI models.

Question 2

Do I need an account to use the tools?

Accepted Answer

Basic PDF and image tools work without an account. AI Extract and batch features require a free account. No credit card is required for the Free plan.

Question 3

What is the AI Document Extractor?

Accepted Answer

It reads invoices, receipts, bank statements and similar documents, then outputs the data into Excel, CSV or JSON. You define the fields or use a saved template.

Question 4

How accurate is the AI extraction?

Accepted Answer

Each extracted field carries a confidence score. Fields below 90% confidence are flagged for review, so you stay in control of the final result.

Question 5

What formats are supported?

Accepted Answer

PDF, Word (DOCX), JPG, PNG, WEBP for conversion tools. AI Extract accepts PDF and common image formats.

Question 6

What are credits and how do they work?

Accepted Answer

Credits are pay-as-you-go units for AI extraction: 1 credit = 1 file. They never expire and can be bought in packs from $5. Pro includes 1,000 extractions per month instead.

Question 7

Can I cancel my subscription?

Accepted Answer

Yes, anytime from your account. Cancellation takes effect at the end of the current billing period. See our Refund Policy for details.

Question 8

Who do I contact for support?

Accepted Answer

Email support@doculane.io and we respond within 1 business day.

Frequently Asked Questions