Refund Policy

1. Our Commitment

We want you to be confident that DocuLane helps you get your document work done faster. If a paid plan does not work for you, we offer a straightforward refund process described below.

2. Pro Subscription (Monthly & Yearly)

If you are not satisfied with your Pro subscription, you can request a full refund within 14 days of your first payment. To qualify:

• The refund request must be made within 14 days of the initial charge.
• You must not have processed more than a reasonable trial volume of documents (we assess this on a case-by-case basis to prevent abuse).
• After a refund, your Pro access will be downgraded to the Free plan at the end of the current billing period.

3. Credit Packs

Credit packs are non-refundable once used. Unused credit packs may be refunded within 14 days of purchase, at our discretion. Used credits are not refundable because processing costs are incurred immediately when a document is processed.

4. Free Plan

The Free plan is provided at no cost. No refunds apply, and we may change or limit free features at any time as described in our Terms of Service.

5. How to Request a Refund

Email us at support@doculane.io with the subject line "Refund Request" and include:

• The email address used for your DocuLane account
• The date of purchase
• The transaction reference (if available, from your payment receipt)
• A brief reason for the refund

We will respond within 5 business days. Approved refunds are issued back to the original payment method within 5-10 business days, depending on your bank or payment provider.

6. Subscription Cancellation

You can cancel your Pro subscription at any time from your account or by contacting support@doculane.io. Cancellation takes effect at the end of the current billing period; you keep Pro access until then. No partial refunds are issued for the remainder of a billing period, except as described in Section 2.

7. Processing Errors

If a document processing job fails through no fault of your own and we cannot deliver a result, we will refund any credits consumed by that job. Please report the failed job within 7 days via support@doculane.io.

8. Contact

Questions about this policy? Contact us at support@doculane.io. This policy works together with our Privacy Policy, Terms of Service, and Cookie Policy.